Search Content


Featured Content


Content Categories



Sales Force Automation Articles


CRM and improving order fulfillment...

As Ive touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, downstream areas, such as order fulfilment, are often overlooked but often offer rich potential to add value to the organisation.

From the Pacific Crest On-Demand Conference


Last Thursday we had the pleasure of participating in the 3rd Annual Pacific Crest On-Demand Conference, the kickoff to Pacific Crest's Emerging Technology Summit. Salesforce.com CEO Marc Benioff invited us on stage during his keynote to...
Read more about From the Pacific Crest On-Demand Conference...

Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. Its an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
Read more about Websites - Great Customer Service?...

At a loss for words?


Have you ever been stumped in finding the right words to search for? Back when I was planning my wedding, I had a list of wedding songs in mind, but the problem was that I couldn't remember any of the artist names or song titles. So I started...
Read more about At a loss for words?...

Departures and Arrivals at APX


When we started Adaptive Path 7 years ago, we all left what we were doing and started on a new adventure. In the past few months, weve seen a few folks leave Adaptive Path to strike out on their next ventures Ryan joining start-up Plinky, Bryan...
Read more about Departures and Arrivals at APX...

You've come a long way...


CPA Technology Advisor just completed their 2008 reviews of leading mid-market financial management and accounting applications and I'm pleased to report that Intacct earned a perfect score and a five-star rating. Intacct received perfect 5.0...
Read more about You've come a long way......

How to buy SaaS Applications


This week I was delighted to join MR Rangaswami, CEO of Sandhill Group, David Knight, SVP at WebEx, and Ken Rudin, CEO of LucidEra for a spirited discussion on how Software as a Service is transforming the software buying cycle. The webcast...
Read more about How to buy SaaS Applications...