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Traditional CRM vendor fights back

Traditional CRM vendor fights back by integrating SharePoint, Outlook. Microsoft may be engaged in a price war with Salesforce.com, but traditional server-based CRM vendors have hardly rolled over and cried uncle. Today, CDC Software announced that it is taking on the cloud vendors by one-upping Microsoft and tightly integrating with Microsofts back office apps including SharePoint.

Executives talk about the problems in Enterprise SaaS


There were 2 very interesting SaaS discussions organized during the Always On Summit at Stanford. One session was titled Will the Next Salesforce.com Please Stand Up? and the other was titled Will SaaS Disappear in the...
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SugarCRM and Twitter


The news as of the first coffee this morning, and the music is... total iTunes shuffle... hit play, no idea what the first song's going to be, you'll know it as soon as I do... it is... Van Morrison's "Gloria," from his live "It's Too Late To Stop...
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CRM and improving order fulfillment...


As Ive touched on in previous posts, the art of getting value out of CRM is to embed key business processes within the technology. While a lot of attention gets paid to sales and marketing processes, downstream areas, such as order fulfilment,...
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Getting a CRM education...


One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
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CRM - buyer beware


I was talking to a salesman the other day about a sale hes working on. We discussed his potential clients requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...
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Sales & Marketing People - tell us about your CRM!


I’m writing to ask you about the CRM tools that you use, so that we can make an informed decision and share some knowledge with the community. As I’m also doing some due diligence for Adaptive Path, I can also share some of what...
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