Search Content


Featured Content


Content Categories



Organizational Integrity and Performance Feedback

I remember being in the audience listening to a speech about leadership by Jack Welch, acknowledged to be one of Americas toughest bosses. There were about 600 of us in the audience.

At one point Jack looked into the crowd and said, I want to ask you two questions. First, how many of you work for an organization with integrity? Probably all 600 hands went up in the air.

Then Jack said, How many of you have received truthful and honest, straight-between-the-eyes feedback on your performance from your boss in the last 12 months?

Maybe a couple dozen hands went up.

Let me tell you something, Jack told the crowd. I dont think you can say yes to the first question unless you can say yes to the second.

I think hes right. Theres not a person out there who probably wouldnt say that he or she wants a truthful answer to the question, Boss, how am I doing? Even though we may disagree with it, and disagree violently, and think our boss is just flat dead wrong, wed rather hear the plain unvarnished truth than be spoon-fed some sugar-coated version to keep from hurting our feelings.

About the Author

Dick Grote has been a management consultant for almost thirty years, specializing exclusively in the field of employee performance appraisal and management. As a consultant, he has created employee performance management systems for several hundred of the worlds best known and most respected companies, including Texas Instruments, JCPenney, Miller Brewing Company, American Airlines, Macys, Raytheon, Burlington Northern Santa Fe Railroad, and Herman Miller.


Related Customer Relationship Management Articles

The Oprah Winfrey Effect on Twitter


On April 17, the day when Oprah Winfrey joined Twitter by sending a tweet from her Friday TV show, share of US based visits to the Twitter site increased by 24% and some 1.2 million new users signed up for Twitter on that day...

Read more about The Oprah Winfrey Effect on Twitter...

Make it Simple, Fun and Relevant - Part 1


Often when meeting with customers and prospects I get the question: how do we make SuccessFactors so easy to use for managers and employees across the world? The question always arises from HR pros when I explain that we dont build SuccessFactors...

Read more about Make it Simple, Fun and Relevant - Part 1...