Search Content


Featured Content


Content Categories



CRM Implementation

CRM implementation offers comprehensive resources for those preparing for CRM deployment or those in the process of implementing CRM. If you're preparing for an implementation, learn the advantages and disadvantages of CRM technology options and read valuable expert advice to help you formulate a CRM implementation plan, including performing a systems audit. Learn best practices for integration between CRM and ERP or CRM integration for legacy systems. Read news, white papers and case studies of successful CRM application implementations and how to get the most from CRM.

Related Customer Relationship Management Articles

What is a 360?


I was talking with a manager the other day about their employee performance review processes. This company had been doing them for some time and wanted to take their reviews to the next level....

Read more about What is a 360?...

Business Users Expectations with Cloud computing


Neil Ward-Dutton recently posted a comprehensive piece on Cloud computing, SaaS and SOA - the universal service network. He wrote that "Regardless of where services come from (and indeed because they will come from multiple places, creating...

Read more about Business Users Expectations with Cloud computing...