Search Content


Featured Content


Content Categories






Identify Country Flags by their Appearance or Colo


Flag Identifier is an online search tool for quickly identifying flags based on their color, shape, or the design pattern...
Read more about Identify Country Flags by their Appearance or Color...

CRM and social networking...


I was quoted in Computing the other week making somewhat unsupportive remarks about the CRM vendors attempts to harness social networking. In essence my feelings are that companies need to understand the impact of social networking rather than...
Read more about CRM and social networking......

On CRM and User Acceptance Testing...


Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the...
Read more about On CRM and User Acceptance Testing......

Practical Limits for Configurability


The last few months, my team has been working on a sample SaaS application to demonstrate the multi-tenancy concepts Ive been describing in my papers and blog. One of the areas we spent some cycles thinking about are the aspects of...
Read more about Practical Limits for Configurability...

SugarCRM and Twitter


The news as of the first coffee this morning, and the music is... total iTunes shuffle... hit play, no idea what the first song's going to be, you'll know it as soon as I do... it is... Van Morrison's "Gloria," from his live "It's Too Late To Stop...
Read more about SugarCRM and Twitter...

Campaign Influence for Opportunities


In Winter 09, Salesforce Marketing introduced Campaign Influence for opportunities. Now you can easily see all the campaigns that influenced the key contacts for an opportunity. Heres how you can get this feature up and...
Read more about Campaign Influence for Opportunities...