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Comfortably numb


Though being one of the best songs ever by Pink Floyd when Roger Waters was still with the band it should have little to do with how a business or for that sake the biggest administration in the world is run....
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Employees asked to write self-appraisals?


I used to think that asking employees to create self-appraisals was a great idea. I used to encourage organizations to make self-appraisal a regular component of their performance management processes. But in the last few years, Ive changed my...
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Social Media Marketing Takes Three Dimensional Thi


Social media marketing is a good old fashioned off shoot of offline networking. However, we often forget those skills and tricks in our online social media strategies. Your goal should be to create remarkable, extraordinary, and memorable...
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Dear Recruiter


Dear Recruiter,I know you have a stressful job and it feels like a sales gig where the more number of people you cold call, the better your chances of success and social engineering are. But here are a few tips before you call my phone or that of my...
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Is Your Organization Experienced?


A few days ago, while reading Bruce Temkins excellent Customer Experience Matters blog, I came across a post announcing a new Forrester report called The Customer Experience Journey. In the post, Bruce included the following diagram illustrating...
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SaaS in China


Besidesmy technical role indeveloping SaaS architecture guidance, I've had the privilege to be deeply involved in molding the SaaSindustry in China. Over the course of the last year, I've travelled to different citiesin China, working with my...
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