Choosing a CRM for Small Businesses
Choosing a CRM model for a small business can be a daunting task. There are dozens or even hundreds of considerations for many businesses, here are four items that should matter to every business.
Why conventional CRM requirements gathering is flawed...
The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:
The Best Website Monitoring Services
Website Monitoring Services continuously monitor your websites for downtime and send email alerts as soon as your web server goes down or becomes slow and inaccessible. I recently did a small experiment to evaluate the reliability and response time...
Read more about The Best Website Monitoring Services...Calling Apex Web Services from PHP
Apex Code can be exposed as a Web Service and made available outside of your Salesforce environment (e.g. from a PHP page). This approach essentially lets you build a personal API into your Salesforce org and eliminates the need for calling...
Read more about Calling Apex Web Services from PHP...Stack Ranking Employees Works
Now more than ever, organizations need to optimize their workforce in today’s economic climate of falling revenues and shrinking profits. Companies have long used stack-ranking to manage their people and identify employees to manage out or up, GE...
Read more about Stack Ranking Employees Works..."Cloud of Clouds"
2008 Recap In 2008, we saw the early seeds of a "cloud of clouds" emerging. It started in April with Salesforce and Google announcing integration between Google Apps and Salesforce to bridge the gap between Google's productivity applications and...
Read more about "Cloud of Clouds" ...Happy Earth Day, Earthlings
Googlers around the world are celebrating Earth Day today by participating in events from green-themed film screenings in Singapore and Hyderabad, to a local food event in Kirkland, WA and Bike to Work Day in London. At our Mountain View campus,...
Read more about Happy Earth Day, Earthlings...Dear Recruiter
Dear Recruiter,I know you have a stressful job and it feels like a sales gig where the more number of people you cold call, the better your chances of success and social engineering are. But here are a few tips before you call my phone or that of my...
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